Delta Airlines announced that it has been working on a series of adjustments to minimize interruptions to recover faster when challenges arise, so it will apply additional measures in the coming days and weeks to strategically reduce its flight schedules from 1 July to August 1.
The airline will reduce service on approximately 100 daily departures, mainly in the US markets. and Latin America that Delta frequently serves: “This will build additional resiliency in our system and improve operational reliability for our customers and employees; We will continue to proactively adjust select flights in the coming weeks,” the company said.
“More than at any other time in our history, the various factors currently affecting our operation (air traffic control and weather, vendor staffing, increased Covid case rates contributing to higher than planned unscheduled absences in some work groups) are resulting in an operation that is not consistently up to the standards that Delta has established itself for the industry in recent years,” said Allison Ausband, Director of Customer Experience.
Delta noted that its teams are notifying customers of itinerary changes as far in advance as possible, sending updates directly to a mobile device or via email if contact information is included during reservation or added later to through “My Trips Online”.
If upcoming bookings for later this summer change, Delta staff will provide customers with the next best itinerary that gets them where they need to go with the least possible delay.
To prepare for the high demand for summer travel, Delta notes that it has taken recent actions, including:
– Continued engagement with the FAA to improve air traffic management processes.
– Add several hundred new pilots and flight attendants to operation each month as they hire and train to support their growth.
– Launch initiatives to improve boarding time and departure performance.
The airline emphasized a few things customers should know before embarking on summer travel:
– Use the Fly Delta application to register, change flights, manage r travel interruptions and more.
– Allow time to navigate the airport by arriving two hours earlier for domestic flights and three hours earlier for international flights, especially on busy travel days.
– Consider Clear or TSA for expedite speed through security lines. Passengers can sign up for Clear, now available at more than 35 airports served by Delta, to speed up lines with the touch of a finger or open and close your eyes.
– Consider that Delta people work the 24 hours of the day to support them when interruptions of trip. When cancellations become necessary as a last resort, the company works to make changes that impact the fewest customers with the shortest delays.
– Be aware of Covid protocols. Masks are now optional for customers, airport employees, and crew members inside US airports, aboard domestic aircraft, and on most international flights.
Individuals and Delta customers may choose to wear a mask, however, the airline reminds that experts agree that wearing a well-fitting mask, such as a KN95, protects the wearer, even if other people around them are not wearing masks.
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