According to the results of the American Customer Satisfaction Index (ACSI) Restaurant Study 2021-2021, Chick-fil-A maintains its dominance in the fast food industry and is confirmed as the favorite restaurant for Americans.
According to the analysis, customers continue to preferring full service, with a score of 80 (on a scale of 0 to 100), to fast food restaurants, which fell 2.6% to 76, with a widening gap.
The ACSI Restaurant Study 2021-2022 was based on interviews with 20,143 customers , chosen at random and contacted by email between April 2021 and March 2022, and gave their scores.
Chick-fil-A leadsindustry, and all restaurants, for the eighth consecutive year:
According to the ACSI report, Chick- fil-A leads the industry, and all restaurants, for the eighth year in a row:
Chick-fil-A, 83 points
Jimmy John’s, 79
Domino’s, 75
KFC, 78
Chipotle, 77
Panera Bread, 77
Pizza Hut, 77
Starbucks, 78
Arby’s, 76
Five Guys, 77
Papa Johns, 76
Burger King, 75
Little Caesars, 75
Panda Express, 75
Subway , 75
Dairy Queen, 73
Dunkin’, 71
Sonic, 71
Wendy’s, 47
Jack in the Box, 72
Taco Bell, 72
Popeyes, 71
McDonald’s, 68
In terms of customer experience, full service restaurants are again the preferred option.
In terms of customer experience, full-service restaurants are again the preferred option .
Customers agree that sit-down places outperform fast food chains when it comes to accuracy. ion of food orders (87 to 83), distribution and cleaning of the restaurant (84 to 81), food quality (86 to 81) and variety of food (84 a 79).
Full-service restaurants also have more reliable mobile apps (85 to 82). However, the quality of fast food apps is far superior to that of full service apps (83 a 79), since the latter fell by 8% year after year.
The Customer Satisfaction Index American Customer has been a national economic indicator for 25 years. Measure and analyze customer satisfaction with more than 400 companies in 47 industries and 10 economic sectors, including various services of federal and local government agencies.
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