By Jorge Vazquez
Aug 29, 2023, 11:44 AM EDT
According to research by Robert Half, the company talent solutions firm, workers say that the biggest benefits of using generative Artificial Intelligence (AI) at work are the automation of time-consuming tasks (35%) and the increased efficiency and productivity (30%).
Given these facts, many companies see the benefits of leveraging generative AI in the workplace. Managers from different companies shared the top ways their teams use technology:
· Finance and Accounting: Automate data entry.
· Human Resources: Write job descriptions.
· Administrative and customer service: Analyze and categorize customer comments.
· Legal: Speed up the review and analysis of documents.
· Technology: Process large volumes of data to improve system performance.
· Marketing and creativity: Writing texts for campaigns, social networks and/or communications.
“Embracing generative AI in the workplace,” said Trisha Plovie, senior vice president of future of work at Robert Half, “will require a clear set of guidelines and an openness to its potential to help ease mundane tasks, improve productivity and free up time for more strategic projects.”
Robert Half, points out that the use of generative AI makes workers feel optimistic about their skills and career prospects.
According to a survey of more than 2,500 workers in the United States, 41% believe that generative AI will have a positive impact on their career, compared to 14% who fear that their skills will become obsolete. Approximately 1 in 4 respondents (26%) believe that generative AI will have little or no impact.
Technology (63%) and HR (54%) professionals say generative AI will create greater demand for their skills.
Generation Z (63%) and Millennials (57%) are more optimistic about the benefits of AI than Generation X (30%) and Baby Boomers (21%).
“Given the buzz around generative AI, it’s natural for workers to question the impact it will have on their immediate and long-term job prospects,” Plovie said, “What’s important now is that both workers and employers prioritize and understand the capabilities, benefits, and risks that this may present.”
The online surveys were developed by Robert Half and conducted by an independent research firm from May 4-30, 2023. They include responses from more than 2,500 workers ages 18 and older and more than 2,000 hiring managers in finance and accounting, technology , marketing and creativity, legal, administration, customer service, human resources and other areas in companies with 20 or more employees in the United States.
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