AT&T customers report failure in telephone and internet service throughout the country

AT&T customers have reported this Thursday that their home phone, Internet and mobile phone services are not working correctly, a problem that has been reported since 3:30 am Eastern Time, according to the Downdetector website.

According to the portal, the outage appears to mainly affect the south and southeast of the US, where the majority of complaints are concentrated. Among the most affected cities are Atlanta, Dallas, Houston, Miami, Nashville and Orlando, among others.

Likewise, users have expressed their frustration and outrage on social media, as well as Downdetector’s own website. Some say they have no phone signal, others say their mobile Internet is very slow or non-existent, and others say they cannot contact the 911 emergency service.

“We should get a stimulus check for this,” one customer wrote on Downdetector, while another claimed to have lost phone service at 5:56 a.m. while working, FOX Business reported.

At this time, AT&T, which also operates the FirstNet network for emergency services and public safety, has not provided an official explanation for the cause of the outage or an estimate of when service will be fully restored.

But despite the interruption, some users have reported that their services have returned to work after several hours of waiting. According to a graph from Downdetector, the number of problem reports has decreased since 7:00 am

As a result of AT&T’s service issue, other wireless carriers, such as T-Mobile and Verizon, have seen an increase in outages reported by their customers. A Verizon spokesperson told the aforementioned media that the problems are due to their customers trying to communicate with users who have AT&T.

The outage has also created a risky situation for people who need to contact 911 in an emergency. The Flagler County Sheriff’s Office in Florida alerted people about the outage and asked them to text 911 if they couldn’t dial. Later, it reported that text messages were already being received from affected AT&T users.

With information from Downdetector / FOX Business